Privacy Policy

1. Personal Data We May Collect

Depending on how you interact with TPUFC, we may collect information including:

• your name, date of birth and gender;
• email address, telephone number and residential or mailing address;
• nationality or other identification information where required for football, employment, regulatory or administrative purposes;
• parent, guardian and emergency contact information where relevant;
• ticketing, membership, event registration and attendance information;
• payment, transaction, invoice and purchase information;
• information relating to merchandise purchases;
• information provided when entering competitions, promotions or giveaways;
• information submitted through our website, forms, surveys, email, telephone, WhatsApp or social media channels;
• photographs, video footage and audio recordings taken at matches, training sessions, Club events, community activities and other Club-related activities;
• information relating to players, coaches, employees, volunteers, contractors or applicants where relevant;
• medical, injury, health or safety information where reasonably required for participation, employment, player welfare or emergency purposes;
• website usage information, device information, IP addresses and information collected through cookies or similar technologies; and
• any other personal data that you voluntarily provide to us.

You may generally browse our website without providing personal information directly to us, although certain technical information may be collected automatically.

2. How We Collect Personal Data

We may collect personal data through:

• our website at www.tpufc.sg;
• ticket purchases and matchday registrations;
• membership applications and supporter programmes;
• merchandise purchases;
• competition and promotional entries;
• event and community programme registrations;
• football registrations, trials and Club programmes;
• communications by email, telephone, WhatsApp, social media or other messaging platforms;
• surveys and feedback forms;
• photographs and video recordings at Club activities and events;
• employment, internship, volunteer and contractor applications;
• our commercial partners and service providers where appropriate; and
• other interactions you have with TPUFC.

3. How We Use Your Personal Data

We may collect, use or disclose personal data for purposes including the following.

Club Administration

• administering memberships, registrations and supporter programmes;
• maintaining Club records;
• responding to enquiries and requests;
• managing relationships with supporters, players, parents, partners, sponsors and other stakeholders.

Matches, Tickets and Events

• processing ticket purchases and registrations;
• communicating match and event information;
• managing stadium entry, hospitality and accreditation;
• administering competitions, promotions and giveaways;
• planning and managing Club and community events.

Football Operations

• managing players, teams, coaches and technical staff;
• administering trials, training, matches, competitions and football programmes;
• player registration and football regulatory requirements;
• supporting player welfare, safety, development and performance;
• communicating with players and, where relevant, their parents or guardians.

Safety and Security

• protecting the safety and security of players, supporters, employees, visitors and Club facilities;
• managing medical incidents or emergencies;
• safeguarding children and young people;
• investigating incidents, complaints or security matters.

Payments and Commercial Transactions

• processing payments, purchases, refunds and invoices;
• maintaining transaction and accounting records;
• administering merchandise and other Club products or services;
• meeting audit, financial and regulatory requirements.

Marketing and Club Communications

Where permitted by law and, where required, with your consent, we may use your contact details to send you:

• Club news and announcements;
• fixture and ticketing information;
• membership information;
• merchandise information;
• competitions and promotions;
• community activities and events;
• partner or sponsor-related activities;
• other information relating to TPUFC.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Media, Content and Publicity

Football is a public and spectator-focused activity. Photographs, videos and recordings may be taken at matches, training sessions, Club events and community activities.

Where appropriate, these materials may be used on:

• the TPUFC website;
• TPUFC social media channels;
• matchday materials;
• Club publications;
• marketing and promotional materials;
• media releases;
• sponsor and partner communications;
• other channels used to promote the Club and its activities.

Where specific consent is required, particularly in relation to children or activities that are not reasonably considered public events, we will seek the appropriate consent.

Legal and Regulatory Requirements

We may use or disclose information where reasonably necessary to:

• comply with applicable laws and regulations;
• meet requirements imposed by football governing bodies, leagues or regulatory authorities;
• respond to lawful requests from public authorities;
• establish, exercise or defend legal claims;
• protect the rights, property and safety of the Club and others;
• fulfil contractual or regulatory obligations.

4. Consent

By providing personal data to us, you consent to our collection, use and disclosure of that personal data for the purposes described in this Privacy Policy, where consent is required under applicable law.

In certain circumstances, the PDPA permits us to collect, use or disclose personal data without consent.

For children and minors, consent may be obtained from a parent or legal guardian where appropriate.

You may withdraw your consent to the continued collection, use or disclosure of your personal data by contacting our Data Protection Officer.

Withdrawal of consent will not affect any collection, use or disclosure of personal data that occurred before your consent was withdrawn. Depending on the nature of the withdrawal, we may also no longer be able to provide certain services, memberships, programmes or activities to you.

5. Disclosure of Personal Data

TPUFC does not sell your personal data.

We may disclose personal data where reasonably necessary to:

• Club employees, officials and authorised personnel;
• football governing bodies, leagues and competition organisers;
• Sports Dev Pte Ltd and related organisations supporting the operations of TPUFC, where appropriate;
• ticketing, registration and payment service providers;
• technology, website, cloud storage and communications providers;
• professional advisers, auditors and insurers;
• medical and emergency service providers;
• event, venue, security and operational service providers;
• sponsors, commercial partners or agencies where appropriate and permitted;
• government agencies, regulators or law enforcement authorities where legally required;
• other service providers engaged to perform services on our behalf.

Where third parties process personal data on our behalf, we take reasonable steps to require appropriate confidentiality and data protection measures.

6. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against risks including:

• unauthorised access;
• collection;
• use;
• disclosure;
• copying;
• modification;
• loss;
• disposal.

Access to personal data is limited, where reasonably practicable, to persons who require it for legitimate Club or operational purposes.

While we take reasonable precautions to protect personal data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to:

• fulfil the purposes for which it was collected;
• support legitimate Club operational requirements;
• comply with legal, regulatory, accounting or contractual requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, dispose of or anonymise it.

8. Transfer of Personal Data Outside Singapore

Some of our technology platforms, service providers or data storage systems may process or store information outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient provides a standard of protection comparable to that required under the PDPA.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that may help us:

• operate and improve our website;
• understand how visitors use the website;
• remember preferences;
• analyse website traffic and performance;
• support marketing or communications activities where permitted.

You may adjust your browser settings to refuse or restrict cookies. Some features of the website may not function properly if cookies are disabled.

We may also use third-party analytics or technology services. These providers may collect information in accordance with their respective privacy policies.

10. Third-Party Websites and Services

Our website or social media channels may contain links to third-party websites, ticketing platforms, payment providers, social media platforms or other external services.

These organisations operate independently from TPUFC and may maintain their own privacy policies.

TPUFC is not responsible for the privacy practices or content of third-party websites or platforms, and you should review their privacy policies before providing personal information.

11. Do Not Call Requirements

Where applicable, TPUFC complies with Singapore's Do Not Call provisions relating to the sending of specified marketing messages to Singapore telephone numbers.

Where required, we will obtain the appropriate consent or check applicable Do Not Call Registers before sending marketing messages.

You may ask us to stop sending marketing communications to you at any time.

12. Access and Correction of Personal Data

Subject to the provisions of the PDPA, you may request:

• access to personal data about you that is in our possession or under our control;
• information about how your personal data has been used or disclosed;
• correction of inaccurate or incomplete personal data.

Requests should be submitted to our Data Protection Officer.

We may need to verify your identity before processing a request. Where permitted under applicable law, a reasonable fee may be charged for an access request, and we will inform you of the estimated fee before processing the request.

13. Children and Young People

TPUFC conducts activities involving children and young people, including youth football, community programmes, matchday activities and other events.

We take particular care when handling personal data relating to minors.

Where appropriate, personal data relating to a minor should be provided by, or with the consent of, their parent or legal guardian.

We may also implement additional safeguarding and consent procedures for photography, video, travel, medical information and participation in Club programmes.

14. Photography and Filming at Matches and Events

TPUFC matches and certain Club activities are public events and may be photographed, filmed or recorded by the Club, league organisers, broadcasters, media organisations, sponsors, partners and members of the public.

By attending such events, you acknowledge that you may appear incidentally in photographs, video recordings, broadcasts or other media relating to the event, subject to applicable law.

Where we arrange specific photography or filming involving an identifiable individual outside the normal context of a public match or event, additional consent may be obtained where appropriate.

15. Data Breaches

TPUFC maintains procedures for assessing and responding to suspected personal data breaches.

Where a data breach is notifiable under applicable Singapore law, we will make the necessary notifications to the Personal Data Protection Commission and affected individuals in accordance with the applicable requirements.

16. Contact Our Data Protection Officer

If you have questions about this Privacy Policy, wish to withdraw consent, or would like to request access to or correction of your personal data, please contact:

Please include sufficient information for us to identify you and understand the nature of your request.

17. Changes to This Privacy Policy

TPUFC may amend this Privacy Policy from time to time to reflect changes in our activities, technology, legal requirements or data protection practices.

The latest version will be published on www.tpufc.sg.

Changes will take effect when the updated Privacy Policy is published unless otherwise stated.